Terms of use of the online store

Terms of purchase and sale of goods in the SIA Latvijas gaļa online store

1. General terms

1.1. These terms of purchase and sale of goods (hereinafter referred to as the “Terms”) provide for the general terms and conditions of the SIA Latvijas gaļa online store biorawpetfood.lv (hereinafter referred to as the “Latvijas gaļa store”). The terms and conditions apply if the Buyer selects, orders and purchases goods offered in the Latvijas gaļa store or uses the services provided by the Latvijas gaļa store in any other way.

1.2. Latvijas gaļa store is a retail online store that is focused on consumers who purchase goods for personal, family, household needs or purposes, or that are related to their economic or professional activities.

1.3. The sale of goods in the Latvijas gaļa store is organized, performed and related services are provided to the Buyer by SIA "Latvijas gaļa", legal address: Vīlipa iela 10-7, Riga, LV-1083, Latvia, registration number: 45403026337, VAT payer code LV45403026337 (hereinafter referred to as the "Seller"). The Latvijas gaļa store sells goods owned by the Seller.

1.4. In these Terms, Buyers are considered persons who shop at the Latvijas gaļa store. The right to use the Latvijas gaļa store and shop there is (a) natural persons with legal capacity, i.e. i.e., persons who are of legal age and whose legal capacity is not limited by a court judgment, and (b) legal entities on whose behalf executive bodies or authorized representatives act, registering at the Latvijas gaļa store in accordance with the procedure specified in the Terms and Conditions (hereinafter referred to as the “Buyer”).

1.5. By registering or submitting an offer, the Buyer confirms that he has the right to shop at the Latvijas gaļa store, namely, that it complies with the provisions of clause 1.4 of the Terms and Conditions.

1.6. Together with the order for goods submitted by the Buyer, these Terms and Conditions become a contract concluded between the Buyer and the Seller and are a binding legal document for both parties. The Agreement shall be deemed to have been concluded if the Buyer prepares and submits an order for goods to the Latvian Meat Store, makes payment in accordance with the procedure and within the terms specified in the Terms (if the Buyer has chosen to pay for the goods by paying the invoice) and the Seller sends a confirmation to the electronic mail address specified by the Buyer that the Buyer's order has been accepted. The Agreement shall be valid until the fulfillment of the obligations of the parties arising from this Agreement.

1.7. The Buyer is not entitled to submit an order for goods to the Latvian Meat Store if he has not read the Terms and (or) does not agree with them. In those cases where the Buyer does not agree with the Terms or a certain part of them, he will not be able to order goods to the Latvian Meat Store. When ordering goods to the Latvian Meat Store, the Buyer shall be deemed to have read the Terms and agrees with them.

1.8. The Seller reserves the right to unilaterally amend, correct or supplement the Terms. When shopping at the Latvian Meat Store, the Buyer is subject to the Terms and Conditions that are in effect at the time of placing the order and are published in the Latvian Meat Store, therefore the Buyer must familiarize himself with the Terms and Conditions each time he makes a purchase. If the Buyer places an order after the publication of the amended Terms and Conditions in the Latvian Meat Store, it is considered that the Buyer has familiarized himself with the new amendments and agrees to them.

1.9. The Seller does not assume any risk or liability and is exempt from it without objection if the Buyer has not partially or fully familiarized himself with the Terms and Conditions, although he was given such an opportunity.

1.10. The Seller, taking into account the technical capabilities of the Latvian Meat Store system, has the right to limit the number of registered Buyers by unilaterally blocking or deleting Buyer profiles..

1.11. The Seller has the right to unilaterally restrict the Buyer's use of the Latvian Meat Shop services or cancel the Buyer's registration without notice if the Buyer uses the Latvian Meat Shop in violation of these Terms and Conditions, attempts to harm the orders to be fulfilled, the stability of work and (or) safety of the Latvian Meat Shop.

1.12. Taking into account clause 1.2 of the Terms and Conditions and striving to satisfy the needs of retail consumers first, the Seller retains the right to restrict purchases that have wholesale characteristics, i.e. the Seller has the right to refuse to accept and (or) fulfill the Buyer's order(s), informing the Buyer thereof electronically, if the Buyer orders unusually large quantities of goods in retail (regardless of whether the goods are ordered with a single order or several orders submitted in a relatively short time) and (or) if the Buyer's order(s) have other wholesale characteristics.

1.13. In the event of important circumstances, the Seller may temporarily or permanently terminate the operation of the Latvian Meat Store without prior notice to the Buyer. In such a case, the Seller shall return to the Buyers the money paid for undelivered orders within 5 business days.

2. Registration and processing of personal data

2.1. The Buyer, who wishes to use the Latvian Meat Store and purchase the goods offered therein, must enter all the required information in the “Place an order” section.

2.2. The Buyer is responsible for ensuring that the data specified in the “Place an order” section is accurate, correct and complete. The Seller is in no way liable for any losses incurred by the Buyer and (or) third parties due to the Buyer having specified incorrect and (or) incomplete personal data.

2.3. The Buyer has the opportunity to save their data to use them when making purchases later. They can then be restored or deleted in the “My account” section.

2.4. By registering for the “My account” section, the Buyer creates individual login data (e-mail address and password) and undertakes to keep the password secret and not to disclose it to third parties. The Buyer is responsible for the complexity of the login data created by him and their storage, as well as for any actions (data transfer, submitted product orders, user comments, etc.) performed in the Latvijas gaļa store by logging in with the Buyer's individual username and password. If the services provided by Latvijas gaļa are used by third parties by logging in to the online store using the Buyer's login data, the Seller considers this person to be the Buyer. If the Buyer loses his login data, he must immediately inform the Seller about it by mail, telephone or by sending an e-mail, or change the login data by logging in to the Latvijas gaļa store system in the "My account" section. The Seller cannot and will not be considered responsible for any losses caused to the Buyer or third parties by logging in to the Latvijas gaļa store using the Buyer's login data.

2.5. The Customer's personal data will be processed in accordance with the Latvijas gaļa store confidentiality policy. If the Buyer uses the services of the Latvian Meat Shop, it is considered that he agrees to the processing of the Customer's personal data and confirms that all the information and personal data provided are correct and true.

2.6. The Buyer's personal data will be used to identify the Buyer, determine whether the Buyer and the person to whom the goods are delivered are of legal age (in cases specified in the laws of the Republic of Latvia) or not less than 18 years old, when selling and delivering goods, issuing accounting documents, refunding overpayments and/or money for goods returned by the Buyer, settling the debt, fulfilling other obligations arising from the Purchase Agreement, and providing the Buyer with access to other services of the Latvian Meat Shop.

2.7. The Buyer's personal data will be processed for direct marketing purposes only with the Buyer's consent. The Buyer's consent is expressed by filling out the registration form and marking the appropriate fields specified in these Terms.

3. Product prices, payment procedure and terms

3.1. Product prices in the Latvian meat store and in the created order are indicated in Euros with VAT. The goods are sold to the Buyer at the prices valid in the Latvian meat store at the time of submitting the order.

3.2. The Buyer pays for the goods in one of the following ways:

3.2.1. Payment using PayPal during the order. When paying for the goods in this way, a payment is created for the Buyer in the PayPal system according to the order to be paid. The Buyer transfers the money to the Seller's account. In this case, the responsibility for data protection during the Buyer's payment is attributable to PayPal, since all money transactions take place in the PayPal system.

3.2.2. Payment using a Prepaid invoice during the order. The Customer obtains a Prepaid invoice number when placing an order. Then, the Buyer, using an internet bank: indicates the relevant Prepaid invoice number in the payment purpose. The Buyer transfers the money to the Seller's account.

3.3. If the Buyer chooses to pay for the goods at the time of ordering in accordance with clause 3.2 of the Terms and Conditions, the Buyer undertakes to pay for the ordered goods immediately, but no later than within 1 (one) hour from the moment of submitting the order. Only when the Seller receives the appropriate payment for the goods from the Buyer and confirmation of their delivery (transportation) from the operator of the payment system chosen by him, the Seller begins to fulfill the order and from this moment the delivery period of the goods is also calculated.

3.5. If the Buyer has chosen to pay for the goods at the time of ordering in accordance with clause 3.2.2 of the Terms and Conditions, the Seller has the right, without prior notification to the Buyer, to cancel his order if the Buyer does not pay for the goods within 1 (one) hour from the moment of submitting the order.

3.6. The Seller shall issue a VAT invoice and send it to the Buyer to the electronic mail address specified by the Buyer within 3 (three) business days after delivery of the goods.

3.7. The Buyer, if it is a legal entity, has the right to pay for the goods by paying the prepayment invoices issued by the Seller (by choosing such a payment method). Upon receiving the prepayment invoice, the Buyer shall make the payment in the payment system of his choice or in the Internet bank, indicating the Prepayment invoice number in the payment purpose. The Buyer shall transfer the money to the Seller's account within the period specified in the prepayment invoice. If the Buyer fails to pay the prepayment invoice within the period specified therein or pays the prepayment invoice without indicating the Prepayment invoice number in the payment purpose, the order for goods from the Seller cannot be fulfilled. In this case, the responsibility for the protection of the Buyer's data during payment lies with the relevant bank, since all money transactions are carried out in the bank's Internet banking system.

4. Assembly and delivery of goods

4.1. The trade of Latvijas gaļa store shall be carried out and the goods shall be delivered throughout the territory of Latvia. The trade territory shall be determined by a unilateral decision of the Seller. The goods shall be delivered by the Seller or its authorized representative.

4.2. The payment for the delivery of goods shall be applicable, which is indicated in the “Delivery” section of the Latvijas gaļa store website and is valid at the time of submitting the order for goods. The payment for the delivery of goods may be either fixed or dependent on the value of the goods ordered by the Buyer and (or) the delivery term.

4.3. The Seller has the right to unilaterally determine the delivery fee and the minimum shopping cart amount at its discretion, i.e. the minimum amount for which the Buyer must select and order goods in the Latvijas gaļa store in order for the order to be fulfilled. The minimum shopping cart amount shall be indicated in the “Delivery” section of the Latvijas gaļa store. The delivery fee for goods shall not be included in the minimum shopping cart amount.

4.4. The Seller will make every effort to ensure that the Buyer's order is fulfilled in full, but cannot and does not grant any guarantees. If there is no remaining stock of the ordered goods or the goods are in sufficient quantity at the place of order completion, the Seller reserves the right not to deliver the goods, to deliver a smaller quantity of goods.

4.5. The goods ordered by the Buyer shall be delivered to the address registered by the Buyer in the Latvijas gaļa store system or to the Parcel Machine. The Buyer undertakes to accept the goods himself within the time window selected by him or, when placing an order, to indicate in the comments section a person who is entitled to receive the order on behalf of the Buyer (in the case of a Buyer - a legal entity - this requirement must be fulfilled).

4.6. In such a case, if the Buyer or the person – recipient indicated in the Latvian Meat Shop system at the delivery address specified in the Latvian Meat Shop system cannot be found, the Seller or its authorized representative has the right to transfer the goods to any other adult person at the specified address, but the Buyer does not have the right to express any claims to the Seller or its authorized representative regarding the delivery of the goods to an inappropriate entity.

4.7. If delivery of the goods is not possible due to the fault of the Buyer or due to circumstances dependent on the Buyer (the Buyer has indicated an incorrect address when registering in the Latvian Meat Shop system, the Buyer or the recipient specified by the Buyer cannot be found at the specified address, the person receiving the goods is a minor, presents an invalid personal document or refuses to present a personal document (if the Seller or its authorized person must verify the age of the Buyer or the person receiving the goods in accordance with applicable laws and regulations or these Terms), etc.), the goods shall not be sent again (except in cases where the Buyer pays additionally for repeated delivery of the goods), but the money previously paid for the goods shall be refunded, except for the delivery fee. In the event that a delivery fee discount was applied to the Buyer at the time of placing the order, but the delivery of the goods was not possible due to the fault of the Buyer or due to circumstances dependent on the Buyer, the Seller reserves the right to withhold from the Buyer the full delivery fee for the goods (which is valid at the time of placing the order for the goods), regardless of the discounts applied at the time of placing the order.

4.8. The Seller or its authorized person delivers the goods to the Buyer within the time limits specified in the Delivery section. The Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller or its authorized person undertakes to immediately contact the Buyer and agree on changes to the delivery of the goods.

4.9. In all cases, the Seller or its authorized person shall be exempt from liability for violation of the delivery terms of the goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances dependent on the Buyer.

4.10. The Buyer has the right to return the goods in accordance with the reservation in the "Return Conditions" section.

5. Product quality guarantee and shelf life

5.1. The characteristics of all products sold in the Latvijas gaļa store are generally indicated in the product description for each product.

5.2. The Seller is not responsible for the fact that the products in the Latvijas gaļa online store may not correspond to the actual size, shape and color of the products due to their color, shape or other parameters, due to the characteristics of the screens (monitors) used by the Buyer or other technical reasons, as well as taking into account reasonably possible discrepancies in the image.

5.3. Products sold in the Latvijas gaļa store have a manufacturer's quality guarantee.

5.6. All products in the Latvijas gaļa store have a specified shelf life. The Seller undertakes to sell the products to the Buyer in such a way that the Buyer can use the product for at least 3 months after receipt, unless another period is specifically indicated in the Latvijas gaļa store product card.

6. Right of withdrawal. Exchange and return of goods

6.1. The Buyer has the right to exercise the right of withdrawal and unilaterally withdraw from the purchase and sale agreement concluded at the Latvian Meat Store, notifying the Seller thereof in writing no later than 3 (three) calendar days from the date of delivery of the goods (taking into account that all goods sold at the Latvian Meat Store are food products). The Buyer shall send a free-form notice, which clearly identifies the Buyer (name, surname) and the date of the order, on the exercise of the right of withdrawal, or the Withdrawal Form attached to the delivery document, duly indicating all the necessary data, to the Seller at the following address: SIA “Latvijas gaļa”, Vīlipa 10-7, Riga, LV-1083 or by e-mail: info@biorawpetfood.lv.

6.2. By submitting a written notice of exercise of the right of withdrawal, the Buyer must return the goods (if delivered) no later than 5 (five) calendar days after the notice of exercise of the right of withdrawal has been sent, in accordance with the procedure specified in clause 6.6 of these Terms. The Buyer is responsible for any decrease in the value of the goods during the exercise of the right of withdrawal if the goods are used for a purpose other than to determine the nature, characteristics and operation of the goods.

6.3. The right of withdrawal specified in clause 6.1 of the Terms may be exercised only by the Buyer who, in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia, is recognized as a consumer, i.e. a natural person who expresses a desire to purchase, acquires or could purchase or use a good or service for a purpose that is not related to his economic or professional activities.

6.4. The Buyer (consumer) cannot exercise the right of withdrawal specified in clause 6.1 of the Terms if any of the following circumstances are found:

6.4.1. the product is perishable or its expiration date is about to expire;

6.4.2. the consumer has opened the packaging of the product, which cannot be returned due to health and hygiene reasons;

6.4.3. in other cases provided for in the Cabinet of Ministers Regulation No. 255 of 20 May 2014 “Regulations on Distance Contracts”.

6.5. The Buyer (consumer) is entitled to file a claim with the Seller for a product that does not comply with the terms of the Agreement in accordance with the Consumer Rights Protection Law and to exercise the rights specified in the aforementioned law in accordance with the procedure specified in the law.

6.6. The Buyer shall send the product that does not comply with the terms of the Agreement or the product in respect of which the right of withdrawal has been exercised or which is being returned in accordance with clause 6.4 of the Regulations by post or hand it over free of charge to the Seller’s office (legal address) having previously agreed with the Seller by e-mail info@biorawpetfood.lv about the time of return of the product. The costs associated with returning the goods are borne by the Buyer.

6.7. Returnable or exchangeable quality goods or goods for which the right of withdrawal is exercised must be undamaged, they must not have lost the appearance of the goods for sale (labels have not been removed and damaged, have not been opened, etc.), their usability and they cannot have been used. The goods must be returned in the original packaging in which the Buyer received them, and it is mandatory to submit documents for the purchase of the goods. If the goods are damaged, untidy or not properly packaged, the Seller has the right not to accept the goods, not to exchange them and not to return the money paid for the goods to the Buyer.

6.8. For goods in respect of which the Buyer has exercised the right of withdrawal, the money paid, including delivery costs, shall be refunded to the Buyer's account no later than 14 (fourteen) days from the date of receipt of the Buyer's notification of the exercise of the right of withdrawal. The Seller is entitled to withhold the refund of the amount of money paid by the Buyer until the Seller has received the goods or the Buyer has submitted to the Seller a certificate that the goods have been sent back, depending on which action was performed earlier.

6.9. When returning or exchanging goods of good quality and corresponding to the Buyer's order, as well as goods that do not comply with the contract, the Seller shall settle the payment in accordance with paragraph 6.8 of the Terms and Conditions, however, the Buyer shall be refunded the paid delivery fee for the goods only if all the goods purchased in the purchase are returned. The delivery fee shall be refunded together with the refundable amount for the goods purchased by the Buyer.

7. Information exchange

7.1. The Seller shall send all notifications and otherwise contact the Buyer via the e-mail address or telephone number specified by the Buyer.

7.2. The Buyer shall send all notifications and questions and otherwise contact the Buyer via e-mail (info@biorawpetfood.lv) or telephone number 64871321.

8. Final provisions and dispute resolution

8.1. These Terms have been prepared in accordance with the laws and regulations of the Republic of Latvia.

8.2. The legal norms of the Republic of Latvia shall apply to the relations that have arisen on the basis of these Terms.

8.3. In the event of losses, the guilty party shall compensate the other party for the losses in accordance with the procedures specified in the laws and regulations of the Republic of Latvia.

8.4. Any dispute that arises between the Buyer and the Seller shall be resolved through negotiations, with the parties to the dispute attempting to reach an agreement.